Home-based assessment
Observation of transfers, mobility, access, equipment use, fatigue, carer routines and practical safety barriers.
iCare · LTCS · SIRA-related referrals
Mobile physiotherapy for severe injury and complex rehabilitation pathways
Tandem Physio supports suitable iCare, LTCS and workers compensation referrals where home-based assessment, practical therapy, case-manager communication and clear clinical documentation are important.
LTCS / iCareWorkers compensationSIRA certifiedHome visits
Referral pathwaysiCare / LTCS, severe injury, workers compensation and related case-manager referrals.
Clinical settingHome and community assessment where real-world function can be directly observed.
Referrer focusResponsive communication, practical recommendations and clear documentation.
What the service can include
A practical physiotherapy pathway for complex presentations that need more than a generic clinic-based approach.
Complex physical management
Rehabilitation planning for neurological disability, severe injury, contracture risk, pain, deconditioning and changing physical capacity.
Liaison and documentation
Clear communication with case managers and treating teams when consent is in place, including clinically reasoned recommendations.
Referral and commencement pathway
1
Referral receivedCase manager, insurer, treating team or referrer provides reason for referral and client location.
2
Scheme pathway confirmedFunding stream, approval requirements, claim details and billing pathway are clarified before commencement.
3
Initial assessmentHome or community assessment focuses on function, goals, risks, equipment and support needs.
4
RecommendationsTherapy plan, training needs, risks and reporting requirements are clarified with the appropriate parties.
5
Ongoing supportTherapy, reviews, liaison, support-worker training and reporting continue as clinically appropriate.
Information that helps before booking
These details help prevent delays and make the referral easier to triage.
Referral details
- Client suburb and preferred contact person.
- Scheme type: LTCS/iCare, workers compensation, CTP or other pathway.
- Claim or participant number if available.
- Reason for referral, urgency and key risks.
- Known approval requirements, report needs or case-manager preferences.
Clinical priorities
- Mobility, transfers, manual handling and falls risk.
- Physical management, positioning, tone or contracture risk.
- Respiratory considerations, fatigue and escalation planning.
- Support-worker education and home program implementation.
- Clear updates for the broader care team.
iCare / severe injury FAQs
Useful information for case managers, insurers and referrers.
Do you accept LTCS / iCare referrals?
Yes. Tandem Physio can support suitable iCare / LTCS referrals where the service fit, approval pathway and clinical needs align.
Do you also see workers compensation clients?
Yes, suitable workers compensation referrals may also be accepted. The exact process depends on the scheme, approval status, billing pathway and clinical requirements.
What should be confirmed before treatment starts?
For insurer-funded referrals, the scheme, claim details, approved hours, rate, travel/reporting approval and billing instructions should be clarified before billable treatment commences.
Can case managers refer directly?
Yes. Case managers can use the referral page, email referral details, or call to discuss suitability, location, urgency and funding pathway.
For general referral questions, see the FAQ page.
Discuss an iCare or severe injury referral
If you would like to confirm suitability before referring, please contact Tandem Physio directly.