FAQ hub
Frequently asked questions
Funding, appointments and practical information for clients, families and referrers.
Referral and service FAQs
Suitability depends on location, consent, funding pathway, clinical need, risk and availability.
Funding and referrals
Do you see NDIS participants?
Suitable self-managed and plan-managed participants only. Tandem Physio is not an NDIS-registered provider. See NDIS physiotherapy for funding and service arrangements.
Do you accept iCare/LTCS or NSW workers compensation referrals?
iCare/LTCS commencement is subject to relevant scheme approval where required. NSW workers compensation requires confirmation of current SIRA approval and applicable insurer/scheme requirements. Service fit, billing and availability must also be confirmed. See iCare/LTCS and workers compensation.
Do you accept DVA or private referrals?
Private/self-funded referrals are accepted. DVA commencement requires confirmation of eligibility, referral requirements, billing arrangements and availability.
Can services be arranged under Support at Home?
Enquiries are welcome through the participant’s registered provider, including applicable self-management arrangements. Tandem is not a registered Support at Home provider. Service fit, billing and availability must be confirmed.
Can families or support coordinators refer?
Yes. Families, support coordinators, case managers and providers can refer when the client or authorised representative has consented.
Service suitability
What areas do you service?
See Western Sydney and The Hills service areas. Listed suburbs do not guarantee availability.
Do you see people in group homes?
Group home referrals can be considered if consent, location, access, funding and clinical fit are appropriate.
Can I arrange a one-off assessment or ongoing therapy?
Either may be considered where clinically appropriate and service arrangements are confirmed. See the assessment and therapy approach.
Reports and communication
Do you provide reports?
Reports and recommendations can be provided where clinically appropriate. Documentation is linked to function, risk, goals and therapy recommendations.
Do you work with support workers?
Yes, where appropriate. Training may focus on mobility support, transfers, positioning, pacing, exercise routines and risk awareness.
How do I refer, and what happens next?
The referral form guides the information needed. Suitability and availability are reviewed before an appointment is offered. If unsure, check suitability before sharing detailed information.
Appointments and safety
What happens at the first appointment?
Home or community assessment focuses on function, goals, risks, equipment and support needs. See what can be assessed.
How do I cancel or reschedule?
Call Chris or email as soon as you know. Confirm the applicable cancellation terms, including any notice period or fee, when arranging appointments.
Do you provide urgent or emergency care?
No. Tandem Physio is not an emergency or crisis service. For urgent medical concerns, contact emergency services or the person's medical team.
Do you provide hydrotherapy?
Hydrotherapy is not a routine advertised service. Discuss any water-based therapy request before referral.
Still unsure about fit?
Start with a brief enquiry and avoid unnecessary sensitive information.